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ORG & CULTURE
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Publishing & Content Management

Boosting Employee Engagement

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The Challenge

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The client is a recognized leader in digital publishing services, catering to publishers, academic institutions, and the research community. Their core value proposition lies in delivering cutting-edge technology and advanced content rendering solutions that enable seamless digital experiences across platforms. Their challenges included:

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  • Employee apathy leading to significant headwinds for employee experience, especially at junior levels.

  • Managers remaining task oriented due to the enormous pressure of daily client delivery.

  • Misaligned KPIs driving wrong employee behaviour resulting in work done but not deliverable to clients.

The Approach

In order to boost employee experience, we took a critical thinking approach:

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  • Employee Engagement Survey:
    Leveraged wisdom of the crowd through a customised employee engagement survey and collected inputs from about 75% of the employees.

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  • Key arguments:
    Through empathy sessions, we spoke to a cross section of employees across all levels to nail down the real problems that hinder teams to function as a high-performing team. 

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  • Retrograde Analysis:
    A series of hypotheses were developed which was then validated by internal champions with over 200+ employees voicing their inputs on the prioritization and impact of the hypotheses. Post-validation, the champions were empowered to take actions and ensure all managers enhance employee experience.

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The Impact

Happier teams:
Reduced attrition due to work related stress.

Accountability on Actions:
Ownership from all the Managers to act on the committed actions as the hypotheses were socialised with them ahead of time.

Changes to HR policies:
HR updated their policies and streamlined many of their operations to promote greater employee engagement.

Our journey with Effilor began with an Organization Design project for our Software Unit. Over the next two years, they became a trusted partner across several key people-centric initiatives — from conducting our employee survey and translating insights into action, to fostering an agile culture across teams. Throughout, Effilor has consistently demonstrated professionalism, deep expertise, and a collaborative spirit that made working with them both productive and enjoyable.
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