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ORG & CULTURE
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Technology & SaaS

Building Agility to enable faster
Go-To-Market

The Challenge

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The company was going through an Org structure change, ramp up of operations and the integration of it’s India operations with their European Parent Organization – all at the same time.

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  • Teams were stretched and processes were broken.

  • Individual accountability was low, with Teams needing to be told what to do.

  • Sporadic role clarity.

  • Middle Management was too busy with operational issues and not enabling their teams to succeed.

The Approach

We took a human centered approach to introduce Agility as a way of working. Using a multi-modal approach including gamification, video based learning and Activity based coaching, the digital solutions team was not only introduced to Agile values but also cultural changes.

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  • Coached Service Delivery Leaders on mindset change and the need to “step back” from daily task management.

  • Provided a framework for building trust in teams and enhance collaboration.

  • Helped Managers to understand Agile Values and put them to practice.

  • Enabled teams to connect the dots between the work they do and the impact they create on the client’s business.

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Our middle management team was more rooted in a junior management mindset. We need to enable their transition - to provide Agile leadership that drives the operational agenda – as well as manage a matrix environment.

The Impact

Service Delivery Leaders’ focus shifted to removing impediments and result orientation

Better visibility of work progress through dashboards.

We engaged Effilor Consulting Services in reviewing our Program Management practices and the governance structure. Their consultants brought in their rich industry experiences along with business best practices in executing the assignment. We were very happy with their work.

- Avneesh Prakash, Head of Digital Business India
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