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TALENT & PERFORMANCE
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Technology & SaaS

Mindset Change for Performance Management

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The Challenge

The client is a global capability centre for a large health insurance company. Their Managers and Portfolio Leaders were challenged in the following areas

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  • Task management focus leading to missed outcome management

  • Inconsistent and ineffective feedback communication

  • Inability to differentiate between goal setting and expectation setting

The Approach

Effilor delivered a change program for People Managers to develop a human centric mindset that drives high performance through outcome management and structured approaches to make performance feedback a year-round engagement rather than year-end activity.

An approach combining learning and coaching sessions, a series of workshops were conducted to:

01

Inculcate principles of leading teams with focus on outcomes rather than tasks

02

Develop a habit of setting behavioural expectations in addition to goal setting

03

Build a culture of high performance through structured feedback processes

Each Manager was coached to reflect on their learnings and convert them into an implementable action plan to change mindsets and behaviours for self as well as their teams.

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The
Impact

01

76% of the people managers in the program resolved to move from task management to outcome management

02

81% of the people managers demonstrated a better understanding of effective feedback loops using structured approaches

03

75% of the people managers showed positive intent to implement their learnings with a committed action plan

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